Moderation dashboard

Moderation popup

 

Moderation dashboard

All team members who login to Kiswe can see the moderation dashboard. It consists of 2 tabs, one for the new guests who still need to be moderated, and one for the accepted guests.

 

1. Login

• Go to the station room event in the clipper section
• Open it, by pressing on it
• You see the list of clips created

1. Download the clip

• Go to the station room event in the clipper section
• Open it, by pressing on it
• You see the list of clips created
• Press on the download button
• You will go to the S3 page where we store the clip
• And there you can download the clip
• Upload it to A365 now

• Go to the station room event in the clipper section
• Open it, by pressing on it
• You see the list of clips created
• Press on the download button
• You will go to the S3 page where we store the clip
• And there you can download the clip
• Upload it to A365 now

Connect your devices

• In order to be able to moderate, you need to connect you microphone and camera so the guests can see and hear you

hover over it and

When you click on a guest, the moderation pop-up will appear and you will be connected with the guest. Once moderated the guests moves to the accepted screen. Here you can still delete the guest and he will be removed from the production room.

 

Moderation popup

The moderation popup has 5 elements

• Guest & moderator video: the video of both the guest and moderator
• Guest details
  • Room naam
  • Test result
  • First & last name
• Stream options: when the quality is not perfect, these parameters can be adjusted.
  • Region
    • Should be closest to the region of the guest
  • Video quality
    • Recommended
    • Minimal
  • Video bitrate
    • Recommended
    • Minimal
  • Audio bitrate
    • Recommended
    • Minimal

NOTE: the changes only take effect if you restart the stream of the guest by pressing the green restart stream button.

• Accept - Deny buttons: to accept or deny the guest access to the fan room
• Chat: open the chat to chat with the guest 

The registration of guests is in 4 steps

• Registration form
  • Supported language
  • Browser not supported
• Device connection
  • Access denied
• Connectivity test 
  • Setup not working
• The moderation 
  • Access denied

 

Registration form

Short form for guest details, all fields are required.

• First name
• Last name
• Email address
• Accept T&C
• Older than 13 year

Supported languages

On the top right guests can switch to 6 languages. 

 

Browser not supported

We only support Chrome browsers. If a users clicks the link with a different browser (s)he needs to download the Chrome browser first. Here you download the browser (https://www.google.com/intl/en_uk/chrome/)

 

Device connection

In order to connect to the Fan room the guests need to

• Allow access to their streaming device (audio & video)
• Select the devices (microphone & camera) they are going to use
• Region they stream from. Should be closest to where they are to guarantee the quality & lower latency.

Access denied

When guests don't allow access to the devices they cannot stream their video or audio to the Fan room and cannot access the production. They can change the settings in the following way. On this page is the manual to allow access to the devices when earlier denied. 

 

Connectivity test

Now we conduct an test to check the internet stability and the functioning of the webcam and microphone. When all goes well fans proceed to the next step.

 

Setup not working

When the fan indicates that one of the parameters of the selftest is not working they get an error message. From here they can go back to the device selection screen and select different devices or they can just continue the process (since they get moderated at the end by one of our moderators.)

 

Moderation

After the connectivity test the fan is put in the moderation queue and sees

• The position in the queue
• Practical tips to make the production a success

Once the moderator joins, they can talk and go over the quality and answer questions.

In case of language barriers, there is a chat that can be used (in combination with google translate).

 

Access denied

Reasons to deny access:

• Bad/Low internet quality
• Not functioning devices (camera / microphone)
• Inappropriate items in the screen (logos / flags / brands / ...)
• Inappropriate appearance (naked,...)
• ....

When the moderator denies access, the fan sees the following message.

 

 

Fan view

When the guest is allowed he is forwarded automatically to the correct room and will see:

• The other guests
• The stream of the station

From here he will hear the intercom of the director from the station room who will announce when his athlete will be next and he needs to prepare to go live.

 

When the room is ended this screen will appear.